Below is a list of some frequently asked questions, but feel free to call our South Naperville dental practice at 630-904-1106 if you need additional information. We are always pleased to assist you.
Will my dental insurance cover my treatment?
It depends on the treatment and the type of dental insurance you have. Dental benefits plans vary widely and most plans are designed to share in your dental care costs. Dental plans usually cover between 50 and 80% of dental services. We recommend you review your dental insurance policy before your visit.
Our financial coordinator will be happy to assist you with dental plan questions. However, we may not be able to predict what your level of coverage for a procedure will be. This is because plans offered by the same employer or written by the same third-party payer can vary according to the contract involved. We recommend that you contact your employer or insurance company for specific questions regarding your plan coverage or if you have a problem with a reimbursement level.
We’re here to help you. Before any treatment, we sit down and discuss all fees and financial arrangements with you. We accept cash, check, and credit cards, including MasterCard, Visa, and Discover Card. If you need extensive dental services, we can also help you arrange financing through Care Credit.
The American Dental Association recognizes the important role dental benefits have played in improving access to dental care for millions of Americans and is working with insurance policy makers to help set better standards within the industry.
back to topWhat is UCR?
Under a UCR (Usual, Customary and Reasonable) plan, patients are usually allowed to see the dentist of their choice. These plans pay an established percentage of the dentist’s fee or pay the plan sponsor’s “customary” or “reasonable” fee limit, whichever is less. The limits may or may not reflect the fees that area dentists charge.
It may also be noted on your bill the fee that your dentist has charged you is higher than the reimbursement levels of UCR. This does not mean that we are overcharging you. The insurance company may not have taken into account up-to-date, regional data in determining a reimbursement level.
There is no regulation as to how insurance companies determine reimbursement levels, resulting in wide fluctuation. Insurance companies are not required to disclose how they determine these levels. The language used in this process may be inconsistent among carriers and difficult to understand.
back to topAnnual Maximums
Your plan purchaser makes the final decision on “maximum levels” of reimbursement through the contract with the insurance company. Even though the cost of dental care has increased over the years, the maximum levels of insurance reimbursements have remained the same since the late 1960’s.
Preferred Providers
Your plan may want you to choose your dental care from a list of their preferred providers. Whether or not you choose your dental care from this defined group can affect your levels of reimbursement.
Least Expensive Alternative Treatment
Your dental plan may only allow benefits for the least expensive treatment for a condition. For example, we may recommend a crown, but your insurance may only offer reimbursement for a large filling. The least expensive alternative is not always the best option for your oral health.
Pre-Existing Conditions
Your dental plan may not cover conditions that existed before you enrolled in the plan. Even though your plan may not cover certain conditions, treatment may still be necessary.
Treatment Exclusions
Your dental plan may not cover certain procedures, or preventative treatments such as sealants that can save you costs later. This does not mean that these treatments are unnecessary. We can help you decide what type of treatment is best for you.
For additional information regarding dental plans please contact the American Dental Association, Council on Dental Benefit Programs, 211 East Chicago Avenue, Chicago IL 60611 email: dentalbenefits@ada.org
back to topWill my dental procedure hurt?
There’s is no reason for a patient to be in pain during a procedure. There have been significant advances in dentistry in the last decade—today’s dental tools are quieter and much less intrusive for patients. English Rows Dental Group uses only the most modern and effective pain control techniques to make sure you are comfortable and relaxed. We will walk you through a treatment so you will know exactly what to expect. We do understand that you may feel nervous about your dental appointment. If you have to undergo a particular procedure and are concerned about the pain, please give us a call to discuss your pain control options.
back to topWhere is your dental practice located?
Our address is 3027 English Rows Avenue – Suite 203, Naperville, Illinois 60564. We are on the second level of the English Rows Towne Centre which is conveniently located right off Rt. 59 and 103rd Street.
back to topHow will I be contacted for my next dental appointment?
We often schedule your next appointment as you’re leaving our office. We will also send you an appointment reminder card by mail. If you choose, we can also send you an email reminder.
back to topDoes your dental practice have limited mobility access?
We have convenient front door parking, ramp access and an elevator to the second level.
back to topWith preventative dental care, can I keep my teeth and gums healthy for a lifetime?
By combining routine dental and preventative care with excellent oral hygiene your teeth should last your entire life. If you floss everyday and keep your scheduled cleaning appointments, you will lower your risk for gum disease—the number one reason for tooth loss.
back to topShould I be concerned about having dental X-rays?
Our office follows ADA guidelines as to the frequency of radiographs. The equipment at English Rows Dental Group is state-of-the-art and minimizes patient exposure. All our units have filters and we use the fastest film possible. Additionally, you will be covered with a lead apron decreasing your exposure to negligible levels.
back to topDo I have to have silver fillings?
Tooth-colored fillings are an excellent option. In most situations, direct filled composites, indirect inlays or crowns can be provided.
back to topHow often should I have my teeth cleaned?
The American Dental Association and English Rows Dental Group recommends two to four times a year depending upon your oral health history.
back to topShould I be concerned if my gums bleed when I brush and floss?
Bleeding may occur in the absence of pain, and is a first symptom of gum disease. It is a warning sign that gum disease is present, which leads to tooth loss. It needs to be treated.
back to topShould I purchase "whitening" toothpastes?
The same primary ingredients can be found in almost all toothpastes. If the "whitening" toothpaste contains fluoride, it will work as well as any other product which removes only the superficial stains. And, in some people "whitening" toothpastes can encourage canker sores. The best way to whiten your teeth is to visit our practice. We will provide you with a whitening program that is safe and effective!
back to topWhat is the best method to whiten my teeth?
We offer three different whitening methods—professional whitening trays, in-office bleaching and Crest professional strength white strips. We will fully explain these options to you to help you determine which is the best method for your desired results.
back to topWhat should I expect at my first appointment?
A comprehensive oral evaluation is the first step to gain a complete understanding of your current oral health. A new patient evaluation usually takes approximately one hour. It will include a review of your medical and dental history, a complete x-ray exam of your teeth and jaw, a clinical exam of your teeth and gums, and an oral cancer screening. A head, neck and TMJ examination will also be given so that we can evaluate the way your teeth come together and check for irregular wear.
After your exam, we will provide you with a personalized treatment plan based on our findings. An explanaton of your various treatment options, including the risks and benefits of each will be provided.
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